Centralised Title Ordering

Centralised title ordering allows agencies and companies to consolidate title ordering billing instead of individual Real Estate agents paying with their own credit card each time. All title orders are charged to the agency account and billed monthly.

How centralised title ordering works

Step 1: Request setup from support

1. Email invoices@relab.co.nz to request centralised title ordering setup
2. Include which team members should have access to order titles using centralised billing
3. You can limit access to specific roles (like office managers) for complete control, or enable all Real Estate agents in your branch

Step 2: Order titles with centralised billing

1. Navigate to title ordering (see our title ordering guide for detailed steps)
2. When you reach the payment step, you'll see Centralised Billing as the payment option instead of paying by credit card
3. Click Centralised Billing to complete your order
4. The title will be charged to your agency account for monthly billing

Why use centralised title ordering

• Simplified accounting: One monthly bill instead of multiple individual transactions
• Better cost control: Agencies can manage and monitor title ordering across their team
• Streamlined process: No need for team members to use personal credit cards and seek reimbursement
• Flexible permissions: Choose who can order titles based on your agency's workflow

FAQs

How much does centralised title ordering cost?

Centralised title ordering uses the same pricing as standard title orders. See our Property Owners & Certificate of Title guide for current pricing.

How long does it take to receive my title?

Orders placed during business hours (9am-5pm) are typically delivered within 5 minutes. Orders placed after hours are delivered on the next business day.

I don't see Centralised Billing as a payment option - what should I do?

If you don't see Centralised Billing when ordering a title, your office hasn't set up centralised billing for your account, or you haven't been granted access. Contact your Office Manager or Branch Manager to request access to centralised title ordering.

Where can I see my title orders?

You can track all your title orders in the Document Centre, regardless of whether they were paid through centralised billing or your personal credit card.

How do I set up centralised title ordering?

Email invoices@relab.co.nz and specify which team members should have access to order titles using centralised billing. You can grant access by role or to specific individuals.

Can I change who has access to centralised billing?

Yes, permissions can be changed at any time. Simply email invoices@relab.co.nz with your updated requirements.

How do I track titles ordered by my team?

Individual users can see their personal orders in the Document Centre. For agency-wide order summaries and reporting, contact invoices@relab.co.nz.

When will I receive billing for centralised title orders?

Monthly invoices are automatically emailed to your agency's main invoice contact on the 1st of each month. The invoice consolidates all title orders placed by your team during the previous month.

What information is included in the monthly invoice?

Your monthly invoice provides a detailed breakdown of all title orders, including dates, properties, and costs for your accounting records.

Are there any setup fees or minimum orders required?

No, there are no setup fees or minimum order requirements for centralised title ordering. You only pay for the titles you order.